meetpiloot General Terms and Conditions

Trade name of Metino

Last updated: 28 October 2026

This is a translation of the Dutch text. If the two differ, the Dutch text prevails.

CHAPTER 1 - GENERAL PROVISIONS

Article 1 - Definitions

In these General Terms and Conditions, the following terms have the meanings set out below:

1.1 meetpiloot: the general partnership under Dutch law (vennootschap onder firma) Metino, trading under the name meetpiloot, established at Rubensstraat 43, 5702XK Helmond, the Netherlands, registered with the Netherlands Chamber of Commerce (Kamer van Koophandel) under number 42077832.

1.2 Licensee: the legal entity or partnership acting in the course of a profession or business with which meetpiloot has concluded an Agreement. The Licensee must be eighteen (18) years of age or older.

1.3 Agreement: the agreement (including these General Terms and Conditions) between meetpiloot and the Licensee in which it has been agreed that meetpiloot will provide Services to the Licensee.

1.4 Services: the services to be provided by meetpiloot to the Licensee, including but not limited to providing access to and use of the System, granting the Licence, making available the Configurator and the AR Measuring Function, and generating quotations.

1.5 System: the software platform developed and managed by meetpiloot, which is available via www.meetpiloot.nl, including the Dashboard, the Configurator, the AR Measuring Function and all associated functionalities.

1.6 Dashboard: the closed part of the System to which the Licensee has access after logging in, for managing leads, settings, branding and subscriptions.

1.7 Configurator: the software module developed by meetpiloot that the Licensee can embed on its website, with which End Users can put together a veranda or other product and enter dimensions.

1.8 AR Measuring Function: the functionality with which End Users can measure dimensions on their mobile device by means of Augmented Reality (AR), available as an iOS App Clip.

1.9 Licence: the non-exclusive, non-transferable right of use that meetpiloot grants to the Licensee to use the System during the term of the Agreement.

1.10 End User: the (potential) customer of the Licensee who uses the Configurator or the AR Measuring Function on the Licensee's website.

1.11 Lead: the data entered by an End User via the Configurator (contact details, configuration, dimensions, quotation), which is made available to the Licensee via the Dashboard.

1.12 Account: the personal account that the Licensee creates in order to gain access to the System.

1.13 Trial Period: any period during which the Licensee may use (part of) the Services free of charge, prior to taking out a paid subscription.

Article 2 - Applicability

2.1 These General Terms and Conditions apply to all offers, quotations, legal relationships and Agreements between meetpiloot and the Licensee, insofar as the parties have not expressly deviated from these terms in writing.

2.2 The applicability of any general terms and conditions of the Licensee or other terms and conditions is expressly excluded.

2.3 The Licensee enters into the Agreement in its capacity as a business or professional. The Licensee cannot invoke consumer law, including the right of withdrawal referred to in Section 6.5.2B of the Dutch Civil Code (Burgerlijk Wetboek).

2.4 If one or more provisions of these General Terms and Conditions are null and void or are annulled by a court, the remaining provisions remain fully in force.

2.5 meetpiloot is entitled to amend these General Terms and Conditions. Amendments will be communicated to the Licensee by email at least fourteen (14) days before they take effect. If the Licensee does not agree with the amendment, the Licensee must notify meetpiloot of this in writing.

CHAPTER 2 - FORMATION AND PERFORMANCE

Article 3 - Offer and Formation

3.1 All offers and price quotations of meetpiloot are non-binding, unless expressly stated otherwise.

3.2 The Agreement is concluded at the moment that the Licensee purchases a Licence and accepts the General Terms and Conditions.

3.3 meetpiloot reserves the right to refuse a registration without stating reasons.

Article 4 - Performance of the Services

4.1 meetpiloot will endeavour to perform the Services properly in accordance with the Agreement. All Services are performed on the basis of an obligation to use reasonable efforts (inspanningsverbintenis) and expressly not on the basis of an obligation to achieve a result (resultaatsverbintenis).

4.2 The Services include, among other things:

a) Making available the Dashboard for managing leads, branding settings, price configuration and subscription management;
b) Making available the Configurator, which the Licensee can embed on its website;
c) Making available the AR Measuring Function with which End Users can measure dimensions;
d) Storing Leads and making them available to the Licensee;
e) Generating PDF quotations based on the configuration and branding of the Licensee.

4.3 meetpiloot is entitled to take the System temporarily out of service or to restrict its use for maintenance, updates or improvement of the System. meetpiloot aims to announce such planned maintenance in advance and to carry it out outside office hours.

4.4 meetpiloot is entitled to adjust the Services and the System from time to time in order to improve functionality, enhance security or comply with legal requirements. meetpiloot will inform the Licensee in good time of material changes.

Article 5 - Term, Renewal and Cancellation

5.1 The Agreement is entered into for the term chosen by the Licensee: monthly or yearly.

5.2 A monthly subscription is tacitly renewed each time for a period of one (1) month. The Licensee may cancel the subscription subject to a notice period of seven (7) calendar days before the end of the current monthly period.

5.3 A yearly subscription is not renewed automatically. At the end of the yearly period, the Licensee may activate a new yearly subscription. meetpiloot will inform the Licensee in good time before the end of the term.

5.4 Cancellation is made via the Dashboard or by email to info@meetpiloot.nl.

5.5 meetpiloot is entitled to terminate the Agreement with immediate effect if:

a) the Licensee is in default with regard to any obligation under the Agreement and does not remedy this default within seven (7) days after a written notice of default;
b) the Licensee is declared bankrupt, applies for a suspension of payments (surseance van betaling), or is otherwise unable to meet its financial obligations;
c) the Licensee uses the System in a manner that is contrary to these General Terms and Conditions, the law or public order;
d) the Licensee uses the System in a manner that causes damage to meetpiloot or to third parties.

5.6 Upon termination of the Agreement, for whatever reason, the Licensee's right to use the System lapses immediately. Fees already paid will not be refunded, except in the event of cancellation by meetpiloot without the Licensee being in default, in which case a pro rata refund of amounts paid in advance will be made.

Article 6 - Obligations of the Licensee

6.1 The Licensee is responsible for keeping its login details secret and shall ensure an adequate password policy. All use of the Account is at the expense and risk of the Licensee.

6.2 The Licensee warrants that all data it provides is correct, complete and up to date.

6.3 The Licensee is responsible for the accuracy of the price configuration, branding settings and other settings that it enters in the Dashboard.

6.4 The Licensee shall use the System exclusively for the purpose for which it is intended and in accordance with the Agreement and applicable laws and regulations.

6.5 The Licensee is not permitted to:

a) use the System for unlawful or misleading activities;
b) circumvent or attempt to circumvent the technical security of the System;
c) decompile or reverse engineer the System or discover its source code;
d) make the System or parts of it available to third parties, rent it out, sell it or sublicense it without the prior written consent of meetpiloot;
e) embed the Configurator on websites other than the Licensee's own website without the prior written consent of meetpiloot;
f) use the System in a manner that adversely affects the operation, availability or security of the System.

6.6 As the controller, the Licensee is responsible for compliance with the GDPR and other applicable privacy legislation with regard to the personal data of its End Users. The Licensee must itself provide its own privacy policy that informs its End Users about the data processing via the Configurator and the AR Measuring Function.

CHAPTER 3 - INTELLECTUAL PROPERTY AND CONFIDENTIALITY

Article 7 - Intellectual Property Rights

7.1 All intellectual property rights in the System, the Configurator, the AR Measuring Function, the software, the source code, the design, the documentation and all other materials developed or made available by meetpiloot are vested exclusively in meetpiloot or its licensors.

7.2 The Licensee obtains only the right of use referred to in article 1.9. This right of use is non-exclusive, non-transferable and non-sublicensable, unless agreed otherwise in writing.

7.3 The Licensee retains all rights to its own content, including its logo, brand name, branding materials and pricing information that it enters in the System. The Licensee grants meetpiloot a limited licence to use this content insofar as necessary for the performance of the Services (including displaying the Configurator and generating quotations).

7.4 The Licensee is not permitted to remove or alter any notices of intellectual property rights, brand names or trade names of meetpiloot.

Article 8 - Confidentiality

8.1 Both parties undertake to keep confidential all confidential information that they receive from each other in the context of the Agreement. Information is considered confidential if the other party has stated this or if this reasonably follows from the nature of the information.

8.2 The duty of confidentiality does not apply to information that:

a) was already publicly available through no act of the receiving party;
b) has been developed independently by the receiving party;
c) must be disclosed by law or pursuant to a court decision.

8.3 The duty of confidentiality remains in force during the term of the Agreement and for two (2) years after its termination.

CHAPTER 4 - PAYMENT AND PRICES

Article 9 - Prices and Payment

9.1 The current prices for the Services are stated on the meetpiloot website and/or in the Dashboard. All prices stated are exclusive of VAT, unless expressly stated otherwise.

9.2 Payment is made in advance via the payment methods available in the System (including iDEAL and credit card), processed by the payment service provider Mollie B.V.

9.3 For a monthly subscription, the first payment is made upon activation of the subscription. Subsequent payments are collected automatically via the payment method authorised by the Licensee.

9.4 For a yearly subscription, the full annual amount is paid in a single payment upon activation.

9.5 If an automatic payment fails, meetpiloot will notify the Licensee of this. The Licensee must still make the payment within fourteen (14) days. If payment is not made, meetpiloot is entitled to suspend access to the System.

9.6 In the event of late payment, the Licensee is in default by operation of law. meetpiloot is then entitled to charge extrajudicial collection costs in accordance with the Dutch Extrajudicial Collection Costs (Compensation) Decree (Besluit vergoeding voor buitengerechtelijke incassokosten). meetpiloot never charges interest.

9.7 If a payment by the Licensee is reversed (a chargeback or a reversed direct debit), meetpiloot may pass on to the Licensee, on the next invoice, the costs that its payment service provider charges for each reversal. The same VAT applies to those costs as to the subscription.

9.8 meetpiloot is entitled to change the prices annually. Price changes will be communicated to the Licensee at least thirty (30) days before they take effect. If the Licensee does not agree with a price change, it has the right to cancel the Agreement with effect from the date on which the new prices take effect.

CHAPTER 5 - LIABILITY AND WARRANTIES

Article 10 - Liability

10.1 The liability of meetpiloot is limited to the amount that the Licensee actually paid to meetpiloot for the Services in the twelve (12) months preceding the event causing the damage, with a maximum of one thousand euros (EUR 1,000).

10.2 meetpiloot is in no event liable for:

a) indirect damage, consequential damage, loss of profit, lost savings, loss of data, damage due to business interruption or reputational damage;
b) damage resulting from incorrect or incomplete data or settings entered into the System by the Licensee, including incorrect price configurations;
c) damage resulting from inaccuracies in AR measurements or manual measurements by End Users;
d) damage resulting from the acts of End Users or from the failure to comply with agreements between the Licensee and End Users;
e) damage resulting from malfunctions in the System caused by circumstances beyond the sphere of influence of meetpiloot, including malfunctions at third parties, such as hosting and payment service providers;
f) damage resulting from unauthorised access to the Licensee's Account.

10.3 The Licensee is itself responsible for verifying all quotations generated by the System before providing them to End Users. meetpiloot is not liable for incorrect quotations.

10.4 The limitations of liability set out in this article do not apply if the damage is the result of intent or deliberate recklessness on the part of meetpiloot.

10.5 The Licensee may itself connect an AI assistant to the System, such as Claude or ChatGPT. The Licensee chooses the provider of that assistant, and meetpiloot is not responsible or liable for what the assistant does. All actions via such an integration are deemed to be actions of the Licensee and are at its expense and risk, as is other use of its Account (article 6.1).

Article 11 - Warranties and Indemnification

11.1 meetpiloot warrants that the System functions substantially in accordance with the description on the website. meetpiloot does not warrant that the System will function without errors or without interruption.

11.2 AR measurements are indicative and may deviate from the actual dimensions. meetpiloot does not guarantee any specific accuracy of AR measurements. The Licensee must inform its End Users of this.

11.3 The Licensee indemnifies meetpiloot against all claims of third parties (including End Users) relating to:

a) the use of the System by the Licensee;
b) the content that the Licensee publishes via the System;
c) a breach of the GDPR or other privacy legislation by the Licensee with regard to personal data of End Users;
d) incorrect quotations or price quotations resulting from configurations or prices entered by the Licensee.

Article 12 - Force Majeure

12.1 meetpiloot is not obliged to fulfil any obligation under the Agreement in the event of force majeure. Force majeure includes in any event: disruptions to the internet connection, disruptions at hosting parties or cloud providers, power failures, DDoS attacks, cyberattacks, government measures, epidemics or pandemics, natural disasters, strikes, and any other circumstance over which meetpiloot cannot reasonably exercise any influence.

12.2 If the force majeure situation lasts longer than sixty (60) days, both parties have the right to rescind the Agreement in writing. In that case, a pro rata refund of amounts paid in advance will be made.

CHAPTER 6 - DATA PROTECTION

Article 13 - Privacy and Data Processing

13.1 meetpiloot processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG, UAVG). The privacy policy of meetpiloot is available at www.meetpiloot.nl/privacy.

13.2 Insofar as meetpiloot, in performing the Services, processes personal data on behalf of the Licensee (in particular the data of End Users), meetpiloot acts as a processor within the meaning of the GDPR. The Licensee is the controller.

Article 14 - Data Processing Agreement

14.1 This article constitutes the data processing agreement as referred to in Article 28(3) GDPR between the Licensee (controller) and meetpiloot (processor) with regard to the processing of personal data of End Users.

14.2 Subject matter and duration: The processing concerns the storage, organisation and making available of personal data of End Users that is collected via the Configurator and/or the AR Measuring Function. The processing takes place during the term of the Agreement.

14.3 Nature and purpose of the processing: The processing takes place for the purpose of the functioning of the Configurator, the AR Measuring Function, the storage of Leads and the generation of PDF quotations. meetpiloot processes the data exclusively on behalf of and for the benefit of the Licensee.

14.4 Type of personal data: The following categories of personal data are processed:

a) Contact details: first name, surname, email address, telephone number, address
b) Configuration data: product configuration, dimensions
c) AR measurement data: measuring points, photographs of the measuring environment
d) Technical data: device information, measuring method
e) Quotation data: calculated prices, PDF quotations

14.5 Categories of data subjects: The data subjects are End Users: (potential) customers of the Licensee who use the Configurator and/or the AR Measuring Function.

14.6 Obligations of meetpiloot as processor: meetpiloot undertakes to:

a) process personal data only on the basis of written instructions from the Licensee, unless a legal obligation requires otherwise;
b) ensure that persons authorised to process personal data have committed themselves to confidentiality;
c) take appropriate technical and organisational security measures as referred to in Article 32 GDPR;
d) keep the Licensee informed at all times of the sub-processors engaged and inform the Licensee at least fourteen (14) days in advance of changes in sub-processors;
e) assist the Licensee in fulfilling its obligations under Articles 32 to 36 GDPR;
f) inform the Licensee without delay, and in any event within forty-eight (48) hours, of a (suspected) personal data breach as referred to in Article 33 GDPR;
g) after the end of the Agreement, at the Licensee's choice, delete all personal data or transfer it to the Licensee, and delete existing copies, unless storage is required by law;
h) make available to the Licensee all information necessary to demonstrate compliance with the obligations laid down in this article, and allow for audits.

14.7 Sub-processors: The Licensee gives meetpiloot general authorisation to engage sub-processors. The categories of sub-processors are set out in the privacy policy (www.meetpiloot.nl/privacy, section 5.1). meetpiloot makes a current overview of the sub-processors available to the Licensee on request, and meetpiloot informs the Licensee in advance of intended changes to it, so that the Licensee can object to them.

CHAPTER 7 - OTHER PROVISIONS

Article 15 - Consequences of Termination

15.1 Upon termination of the Agreement, the Licensee's right to use the System lapses. The Configurator will no longer function on the Licensee's website.

15.2 After termination of the Agreement, meetpiloot will give the Licensee the opportunity to export its data (including Leads) for thirty (30) days. After this period has expired, the data will be deleted, with the exception of data that meetpiloot is required to retain by law.

15.3 The provisions that by their nature are intended to continue after termination of the Agreement, including articles 7 (Intellectual Property Rights), 8 (Confidentiality), 10 (Liability), 11 (Warranties and Indemnification) and 14 (Data Processing Agreement), remain in force after termination.

Article 16 - Communication and Notifications

16.1 Communication between meetpiloot and the Licensee takes place by email or via the Dashboard, unless otherwise provided in these General Terms and Conditions.

16.2 meetpiloot is not liable for the non-receipt of messages as a result of incorrect contact details of the Licensee.

Article 17 - Assignment

17.1 The Licensee is not entitled to transfer rights or obligations under the Agreement to third parties without the prior written consent of meetpiloot.

17.2 meetpiloot is entitled to transfer rights and obligations under the Agreement to a third party in the context of a transfer of (part of) its business, provided that the third party assumes the existing obligations towards the Licensee.

Article 18 - Governing Law and Disputes

18.1 The Agreement and these General Terms and Conditions are governed exclusively by Dutch law.

18.2 Disputes arising from or relating to the Agreement will be submitted exclusively to the competent court in the district of Oost-Brabant.